Austin Coders
Loading experience…
Loading experience…
The client's support bot was hallucinating answers and timing out under load. It could only handle 200 concurrent users before degrading, and resolution rates were below 40%.
Built a production-grade RAG pipeline with vector search and dynamic context injection from the knowledge base. Deployed on AWS Lambda with auto-scaling and response streaming to handle 10K+ concurrent users.
89%
Auto-Resolution Rate
89% of support tickets resolved without human intervention, up from 38%
< 1.2s
Response Time
Average response time under 1.2 seconds even at 10K concurrent users
Monthly support costs reduced by 62% while simultaneously improving customer satisfaction scores by 28 points
Let's discuss how we can help your business ship faster and scale smarter.
Work with us